TESTIMONIALS

Hi Ryan,

A note of appreciation to you and all the other "Parrots" for the way in which you resolved my problem with Bluetooth yet again.

In this day most companies hide behind the "Guarantee expired" situation and had you told me to throw away my unit that was not working properly, I would have understood and taken the blow on the chin.

Instead you satisfied your customer, yet again, and took the knock yourself and replaced the faulty unit.

May your whole business go from strength; you deserve to succeed!

Kind regards,

John and Linda Hall
Pleasant Places Country Guest Hous

Hi Jason and Leejay

We are really happy with the iPod and ice>link plus that we got from you and had fitted to our Audi A3. The quality of the music is quite astounding through the system and the Audi's Concert radio. We have found our way around the iPods many (easy) menus and options and find it, like all Apple products, not only nicely robust but extremely logical and user-friendly. Testing it over the weekend, during which we covered around 1200km, it was great to have around 3500 tracks (i.e. ALL of our music) on hand, and with one of us as passenger at all times, it was easy and fast to select not just the track we wanted but the song, if necessary! It really is the pinnacle of in-car sound entertainment, and perfect in a car as quiet as is the Audi. The iPod and a new ice>link will definitely move onto our next car when we sell this one!

Kind regards
Glenn Read

Pietermaritzburg
South Africa

Hi Jason,

Having had an ice>link iPod cradle installed in my previous car, I was so hooked, that ice>link compatibility became a deciding factor when buying my new car. It's not just that I have my music collection with me wherever I go, it's that I can now listen to podcasts and audiobooks, making rush hour commutes far less tedious.

Cheers Rich

Gauteng
South Africa

Hi Jason,

Thanks again for the great service, it is rare and distinguishes excellence.
Keep up the good work and I look forward to doing business with you.

Theo van Wyk

SAP Basis Consultant.

Hi Jason,

Just a note to commend you on the service levels I experienced when having a BMW Bluetooth kit installed. The PE guys did a great job and the unit is of great quality. Another happy customer.

Regards,

Johann
Port Elizabeth

Hi Jason

I would just like to thank you for the excellent service you have given me, I wasn't near a approved fitment centre, yet you helped me get the connector for my JVC and Astra G. With my limited expierence it was still very easy to install and I am extremely satisfied. Thanks to you and SMAC for giving us the opprtunity to choose what we want in our vehicles.

All the best!

Johann Botha

Mossel Bay

Jason,

I wish to thank you for the efficient service you provided me with. I have to say that it’s a pleasure dealing with a company that is still eager to provide a consistent quality service each and every time. Further to this accolade, the products that you supply are of top notch quality, suit the vehicle 100% and enhances the overall experience of owning an Ipod.

 Trust me when I say that each and every vehicle I own, and will own, will be kitted out by the products you supply irrespective if someone else sells the same product, you will have my and my families business.

Once again – Thanks for taking the time to understand the problem, trying to fix it and fix it whilst still maintaining those same service levels you demonstrated when the purchase was made.

 Regards,

 Ian Keller

Hi Leejay,

I recently had a Parrot 3200 LS installed in my car by another company. I have had problems from the first day and must admit that the company was very little help. The best thing they did for me was introduce me to Gavin.

Gavin arrived at my house Thursday and assessed my kit installation. He agreed that there was a problem and showed me how the kit in his car works. He then suggested he come back the following day and install a new kit. He has just installed my new kit and everything seems fine. Both evenings he stayed here until after 19h00 and his only concern was making sure that my kit functioned. I watched Gavin work and saw the mess that the other company made with their installation, a totally amateurish and pathetic effort by the other company.

I  would like to say this about Gavin:

I really would like to thank Gavin for the effort he has made in sorting out my problems. He is in my opinion a real asset to your company. I want to see how this kit works for the next week or so and then want to install a similar kit in my wife’s car – I have no doubt that I will be contacting Gavin again.

Regards,

Lloyd Lisbon

Hi Jason,

Thanks for the superb service that you offered to me. I finally installed the iPod and ice>link plus kit  to my Renault Megane. I must say the quality of the music output is so good, so clear. (before this I was using some wireless FM transmitter which always had some interferences and hisses)

Also the iPod ice>link plus is compatible to my Renault's radio controls on my steering wheel, now all my music is at my fingertips when I'm driving. I think the way you treat customers is rare, outstanding, friendly and excellent, that I feel like buying another product from you. Being from outside South Africa, I just enjoyed dealing with you.

Keep up the EXCELLENT customer service.

Galebolae Otimile
(Botswana)

Background:

Audi Menlyn had a Parrot hands-free kit (CK3000 Evolution) fitted to my new Audi A4 – not sure who you used as the installer at the time. The unit had been working fine but I did have some of the features that did not work with my previous mobile phone, but the basics were ok. I recently purchased a smart phone and I had some major issues with the functionality of the unit. I received a firmware upgrade from Jason Carrozzo at SMAC, but this did not resolve the problem. In consultation with Jason (and without pressure) he agreed to upgrade me to the next model the CK3100 and this after first going to the trouble to test the functionality with my smart phone, to make sure it works. The installation was also arranged by Jason with an installer at Vodaworld as this was most convenient for me.

The entire upgrade did not cost me a cent.

Comment:

 What superb customer support from Jason at SMAC!

One very seldom gets this type of customer service these days. Please be so kind as to pass this onto your after-market sales division. I can highly recommend the product and also the sales support received from Jason and the team at SMAC.

Best Regards

Bill Gradwell

HI Jason,

Had unit replaced today, thank you.

I would really like to let you know that dealing with your company has been  the best experiences I have had in many years, you addressed the issue, came back without having to be asked and when I arrived at your offices, they even knew what I was there to have done.

This is outstanding service which I believe needs to be recognised and passed off on to many other companies in SA.

As a business owner myself, I am really impressed.

Keep up the great service and thanks again.

Best regards

NEIL